As of september 2011, the company reported that over 220,000 developers have joined voxeo s developer programs. Ivr integration with voxeo 3cx software based voip ip pbx. If you want the best ivr software in the business, callfire has the solution. The industrys most comprehensive, integrated solution for delivering seamless omnichannel.
Jul 10, 20 bolster aspect leadership position in the outbound contact center market. Aspect software announces completion of voxeo corporation. Voxeo prophecy is an open software and standardsbased ivr solution that includes ccxml call control, call conferencing and recording to ensure improved service. An outbound ivr is a contact center solution used to proactively distribute communications to customers. Prophecy, aspects voicexml and ccxmlbased ivr platform, is the basis for aspect cxps ivr offering. Inbound ivr inbound interactive voice response solutions.
The companys flagship prophecy platform is used by speechenabled customer selfservice, route. Information and translations of voxeo in the most comprehensive dictionary definitions resource on the web. Chrysalis notification service and sap crm software daily calls with. The guibased vbvoice toolkit is complemented by powerful programming capabilities. Our outbound ivr interactive voice response system can make thousands of calls and conduct automatic phone surveys that will return invaluable data for you to grow your company and dramatically improve your outbound telesales. Voxeo prophecy 10 launches with 10x voicexml ivr performance. Cxp cloud features aspects cxp cloud allows you to build powerful voice and messaging applications. Aug 03, 2010 the worlds first telephony application platform software to offer enterpriseclass features with retaillike simplicity at an extremely competitive price, voxeo prophecy is a powerful, 100% standardsbased platform for speech, ivr, and sip voip applications. In october 2005, voxeo acquired the voicexml ivr platform and customers of vocomo. A combined force for delivering seamless omnichannel experiences, elevating customer engagement and building brand loyalty for your call center. Ivr short for interactive voice response is a technology that automates interaction with telephone callers.
Ivr services for inbound call routing and selfservice and proactive outbound scenarios, mobile web. In survey mode, respondents can answer questionnaires at any time through the touchtone on their phone. Ivr software free download ivr software voiceguide. Aspect software, a leading provider of fullyintegrated customer interaction management, workforce optimization, and back office solutions, today announced it has completed the acquisition of voxeo corporation, a leading provider of hosted and onpremise interactive voice response ivr solutions and a leading platform provider for communications enabled business processes.
Enterprises are increasingly turning to ivr to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company. Jul 17, 20 singapore, july 17, 20 acn newswire aspect software, a leading provider of fullyintegrated customer interaction management, workforce optimization, and backoffice solutions, today announced it has entered into a definitive agreement to acquire voxeo corporation, a leading provider of hosted and onpremise interactive voice response. The companies said the acquisition will enhance aspects cloud, hybrid, and premisesbased deployments while adding interactive voice response and multichannel selfservice capabilities to the companys solution portfolio. Best practices in outbound customer interactions voxeo yumpu. Flexible ccxml call control delivers inbound call handling, outbound call. Aspect acquired voxeo in 20, bringing all of voxeo s innovative mobile selfservice tools, ivr development platform and global hosting infrastructure together with the robust aspect contact center portfolio and workforce management suite. Jul 26, 20 phoenix, az, jul 26, 20 marketwired via comtex voxeo brings marketleading ivr, proactive outbound, selfservice, global cloud delivery infrastructure to aspect new division will. Free ivr software evaluation, free outbound ivr evaluation, acd call center solution, dialogic drivers. Voxeo announces global expansion and record growth prweb. As an alternative to using cxp for application development, you can leverage your existing ccxml and voicexml skills and tools to create telephony applications that use speech recognition, touchtone, inbound and outbound calling, conferencing, call routing, call transfers, voice biometrics. Augment and improve its product portfolio in key areas i.
Ivr services for inbound call routing and selfservice and proactive outbound scenarios, mobile web selfservice applications, and textbased applications chatbots on a variety of channels including sms, facebook messenger, twitter, webchat, and more. This technology allows an organization to automatically engage customers through multiple channels, such as automated voice calls, sms messages, email or social media posts using personalized notifications. Phoenix, az, jul 26, 20 marketwired via comtex voxeo brings marketleading ivr, proactive outbound, selfservice, global cloud delivery infrastructure to aspect new division will. Combine with sms, auto dialer, pbx to create dynamic applications.
With voicexml, specially developed web sites can respond to inbound calls using texttospeech, audio prompts, and. Voxeo provides ivr products and services that dramatically reduce the cost of common phone calls to and from your company most people are familiar with ivr applications. With integrated crm and automated voice, automated text, and automated email, communication is automatic and effortless. Voice notifications include ivr selfservice options that can help the caller resolve the issue e. The evaluation revealed the need for a stronger set of offerings in the very product categories that are core to voxeo. The flexible and reliable platform has a proven track record of successful, realworld deployments by voxeo and our customers since 1999. Voxeo community provides a free development platform, resources, and technical support for creating ivr and voice recognition applications with. Aspect software announces completion of acquisition of voxeo. Customers have developed a wide range of applications on voxeo s platform, ranging from traditional customer service ivr systems to conferencing systems to outbound notification systems. I tried to create and deploy an ivr app before, and it was a nightmare. Voxeo community provides a free development platform, resources, and technical support for creating ivr and voice recognition applications with voicexml, ccxml, and callxml. Ready to use function blocks for creating solutions without any programming. When using voxeo hosting, outbound ivr campaigns can be scheduled and. Aspect software to acquire voxeo speech technology.
The voxeo prophecy ivr platform is a pure software, standardsbased foundation. Whether you need basic call routing, proactive outbound communications, or inbound. Voxeos awardwinning prophecy ivr platform is available as downloadable software or as a turnkey ivr server. Aug 20, 2008 new york, ny prweb august 20, 2008 august 20, 2008 today at the speechtek 2008 conference, voxeo corporation, a leading provider of interactive voice response ivr and voice over ip voip platforms and services, announced record growth and further expansion as a global provider of onpremise software and ondemand software as a service saas telephony application platforms. Pronexus vbvoice interactive voice response ivr software enables fast development of featurerich inbound and outbound ivr solutions that cut costs, improve customer service and streamline internal processes. The companies said the acquisition will enhance aspects cloud, hybrid, and premisesbased deployments while building on its interactive voice response and multichannel selfservice capabilities. Jul 26, 20 phoenix, az voxeo brings marketleading ivr, proactive outbound, selfservice, global cloud delivery infrastructure to aspect new division will utilize voxeo s flexible, unified deployment. Provider of a platform for communications applications at voxeo corporation. Outbound ivr notification system outbound notifications such as surveys, appointment reminders, and account alerts can be delivered to customers via voice, email, fax, sms text, etc. Voxeo prophecy platform free download windows version. Ivr solution ivr short for interactive voice response automates interaction with telephone callers. Voxeo prophecy is ivr software that automates interaction with telephone callers to reduce the cost of common sales, services, collections and support calls to and from a business. Aspect acquired voxeo in 20, bringing all of voxeos innovative mobile selfservice tools, ivr development platform and global hosting infrastructure together.
Interactive voice response ivr pan cyber information. Voxeos prophecy platform has proven the value of voicexml and ccxml conformance. The voxeo prophecy ivr platform is a pure software, standardsbased foundation for any ivr, voip, or other telephony application. Voxeo corporation was a technology company that specialized in providing development. Jul 16, 20 aspect software in deal to acquire voxeo. Outboutbound ivr software hosted ivr solution callfire.
I checked with voxeo folks but below was their response, i cant find where to change registration timeout for this extension 9001 in the 3cx pbx. Voxco ivr is an automated voice response survey system that streamlines the delivery of selfcompletion surveys to a broad audience. Visual designer for ivr system configuration and administration. Download aspect cxp and prophecy and create an evolution account to build, test and deploy your selfservice application. Voxeo prophecy platform is a program that allows you to build inbound and outbound applications, integrates seamlessly with your existing telephony and webbased infrastructure, while supporting traditional touchtone dtmf ivr, speech recognition, cti, call control and recording, conferencing, isdn and sip voip. These calls are typically 800 numbers or equivalents, although they could also be regular local or long distance calls. Inbound ivr interactive voice response processes calls placed by a user into a phone system. It can operate on an inbound, outbound, or a flexible mixed method basis. Hi i have been trying to use this voxeo ivr with 3cx and cannot get the extesions of voxeo registered with 3cx. Teleplaza directory, ivr systems interactive voice software. Ivr, crosschannelomnichannel selfservice capability, proactive outbound.
Jul 10, 20 not just acd, inboundoutbound, predictive dialing, wfo, which are aspects core products. Interactive voice response ivr software, allows call centers, help desks and other organizations to create menus which the caller can navigate using spoken commands or their telephone keys. Ivr pricing for interactive voice response software voicent. Voxeo ivr selfservice applications reduce the cost of calls to and from any enterprise with a voice powered, xml driven interactive voice software solution including. Hosted outbound ivr, and hosted ivr in general, also provides lowcost access to the latest standards and technologies, such as ccxml, speech recognition and speech synthesis, as well as to next generation sipbased architectures that ease integration and lower the cost of. As an alternative to using cxp for application development, you can leverage your existing ccxml and voicexml skills and tools to create telephony applications that use speech recognition, touchtone, inbound and outbound calling. Inbound ivr inbound interactive voice response ivr solutions. Designed to allow easy personalisation of interactions for good customer experience cx. Aspect software, a leading provider of fullyintegrated customer interaction management, workforce optimization, and backoffice solutions, today announced it has entered into a definitive agreement to acquire voxeo. Aspects modern, bestofbreed ivr software helps you provide intuitive. Experience the power and simplicity of aspect and voxeo. Voicent offers affordable call center software including auto dialer, crm, ivr, predictive dialer and more.
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